Onboarding ease, support responsiveness, product reliability
Sentiment Layers
Customer emotion, layered.
Toggle positive, neutral, and negative layers — with heatmaps showing sentiment shifts over time.
Feature requests, integration questions, pricing inquiries
Export delays, billing confusion, SSO setup friction
Layer toggled — Negative cluster: reporting exports
The answers are already in your customer conversations.
Demo atlas: 15,000 feedback items · 80 themes · 25 segments.